Effective Date: [21-04_2025] CloudShopBD (“we”, “our”, or “us”) operates the CloudShopBD mobile application (the “App”) and the cloudshopbd.com website (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App or visit our Site. Please read this privacy policy carefully. By using the App or Site, you agree to the collection and use of information in accordance with this policy. — ### 1. Information We Collect We may collect the following types of information: #### a. Personal Information – Name – Email address – Phone number – Shipping address – Billing information #### b. Device and Usage Information – Device type, OS version, and unique device identifiers – IP address – Log data (app usage, crash reports, performance data) – Cookies and similar tracking technologies #### c. Location Information – With your permission, we may collect location data to improve user experience and provide location-based services. — ### 2. How We Use Your Information We use the information we collect to: – Process orders and manage your account – Improve and personalize user experience – Communicate with you about orders, promotions, or updates – Analyze usage trends and improve the app’s performance – Detect and prevent fraud or security issues — ### 3. Sharing Your Information We do **not** sell your personal data to third parties. We may share your data with: – Service providers who assist with payment processing, shipping, customer service, etc. – Legal authorities when required to comply with the law or protect our rights – Analytics and advertising partners (e.g., Google Analytics) — data shared is anonymized and used to improve services — ### 4. Data Security We use industry-standard security measures to protect your data, including encryption and secure server protocols. However, no method of transmission over the internet is 100% secure. — ### 5. Your Rights and Choices You have the right to: – Access, update, or delete your personal data – Withdraw consent at any time – Opt-out of marketing communications – Disable location sharing via your device settings — ### 6. Third-Party Links Our App and Site may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. — ### 7. Children’s Privacy CloudShopBD does not knowingly collect or solicit personal information from children under the age of 13. If we learn we have collected such data, we will delete it promptly. — ### 8. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted in this section, and we will notify you via the App or email if the changes are significant. — ### 9. Contact Us If you have any questions or concerns about this Privacy Policy, please contact us at: **CloudShopBD** Email: [support@cloudshopbd.com] Website: [https://www.cloudshopbd.com]